Upcoming Events and Announcements
In an effort to limit exposure, we are also asking only patients seeking care to enter the building unless one of the following instances applies: (1) if a patient is a minor one parent is allowed to accompany them, (2) if a person is medically or physically handicapped they may have one person to assist them, OR (3) if the patient requires a translator one person is allowed to help, otherwise, drivers and family members are asked to wait in the car. As per company request, all persons entering the building must wear a mask. Please continue to maintain social distancing, continue to wash hands and to not touch the face (i.e. nose, eyes, mouth).
If you need an appointment and do not need to physically appear at or inside the office, Carter Clinic now offers Tele-Health or Video Conferencing with your provider. Ask the Receptionist for details.
If you need to be seen in the office there are several new steps prior to being pulled back by a staff member…
First, when you arrive in the parking lot, if you have a cell phone call the Receptionist to check-in, wait in the car, and you will be called back when it is time to go back for your appointment.
If you do not have a cell phone, you may come in to the lobby to check-in with the Receptionist, return to car, and a staff member will come get you from your car when it is time to go back for your appointment.
As of January 1, 2020 we will now be in-network with BlueCross BlueShield Advantage and Preferred plans.
If you have been schedule for surgery with another physician please schedule an appointment for surgery clearance before the surgery by contacting the receptionist.
Patients are seen in the ordered they are scheduled, so if you arrive early for your appointment please understand that scheduled patients will be seen first. If your wait is longer than 15 minutes in the waiting room please speak with the receptionist.
Due to the number of same day cancellations and large number of patients needing appointments, we are requiring a minimum of 24 hours advance notification of cancellation for all appointments. Severe and inclement weather conditions are an exception. We do not expect our patients to risk life or injury to come to their clinic appointment.
**Please be sure to verify all of your prescriptions are given to you at the pharmacy when you pick them up. Sometimes through no fault of ours or the pharmacy the computers will drop a prescription and our computer shows the prescription was successfully transmitted to your pharmacy. Please be sure you have all your medications or you will not be treated properly as per the doctor has ordered. Thank you for your help with this matter.**
DUE TO AN INCREASE IN VOLUME IN PAPERWORK REQUIREMENTS FOR FMLA AND/OR DISABILITY PAPERWORK, A SCHEDULED APPOINTMENT IS REQUIRED TO COMPLETE THIS PAPERWORK WITH A FEE OF $25.00. THIS WILL BE DUE IN ADVANCE AND CAN BE SCHEDULED ON A WEDNESDAY OR FRIDAY FROM 2 P.M. TO 4 P.M. WITH THE LICENSED NURSING STAFF TO BE COMPLETED. THANK YOU FOR YOUR COOPERATION IN THIS MATTER.
- We need ALL our patients to enroll for our Patient Portal, we will no longer be handing out your visit summary. They will be available to you on your portal within 72 hours of your visit. Labs and Radiology are not yet available automatically and must be requested. Please update all new information using the portal including, demographics and insurance information.
- Unencrypted patient medical information by cell phone communication from clinic personnel, nurses, and physicians is in violation of Federal Law and HIPPA Regulations. Please contact the office directly at 580-480-1600 for all medical requests, information, or instructions.